7 Steps to Apologies that Work
The Elephant In The Room Series: Making the Uncomfortable Comfortable is a series of articles that bring you expert knowledge on uncomfortable topics that you may be avoiding. Our intention is to bring light to these topics and make them more approachable to talk about. Awareness, not avoidance, is the only way change for the better will take place within you, your family, your community and the world.
We all make mistakes! We can and do hurt the people we love—sometimes innocently, sometimes by accident, sometimes on purpose. Regardless of the cause of the hurt—intentional or unintentional—the damage is done. As a relationship counsellor, one thing I know is that heartfelt apologies are essential to healing.
Unfortunately, many of us don’t know how to make an apology. Absent apologies leave scars on relationships. Over time, scars restrict the flow of love in any relationship—just like in flesh where the blood flow is restricted— the tissues of a relationship die over time.
So here’s the 7 Apology Essentials that restore “love” flow to hurt relationships!
- Name the hurt you caused—give a detailed account of your hurtful behaviours and legitimate your partner’s feelings. They’re not “crazy” for feeling this way—and you know it. When you ‘fess up to what you did, you validate them.
- Acknowledge your impact and the damage done—this way, you validate their resulting emotions. The hurt person can see you understand the situation as it pertains to them—even if someone else might have reacted differently, you acknowledge your partner’s hurt.
- Take responsibility for the situation and recognize your role in the harm—Don’t make excuses, rationalize away your behaviour, defend or justify your behaviours to try to avoid blame. The intent of an apology is to repair the hurt heart of the other person, not to get you off the hook.
- Care deeply about the hurt you caused—it should matter that you hurt someone you care about. Twinges of guilt and remorse exist because we care, so experience them and the apologies will naturally flow. However, acting like you care when you don’t will be sensed and render the apology ineffective. Worse, a lack of empathy leaves you prone to repeat the behaviour in the future. If you are truly unable to care, then get some professional help to access your compassion.
- Know thyself–Your partner says, “How could you hurt me this way?” Know your initial answer, “I don’t know,” isn’t sufficient! You must look inside and figure out why you did what you did. If you can’t explain your actions and have no insight as to why, how can your partner ever trust again? You must face the truth about yourself—no matter how ugly! You may not be able to undo the past, but you can seek to understand it. If you have trouble understanding why or telling the truth, seek professional help.
- Express your regret and ask for forgiveness—Slowly, sincerely, and succinctly say, “I’m sorry” somewhere in the apology. You can ask for forgiveness but know the other is not required to forgive you, nor does apologizing imply your right to be forgiven.
- Work to Earn Trust Back—Don’t repeat the hurtful behaviour again. Back up your words of remorse or regret with action. Keep your commitments to the hurt person. Follow through with behaviours you promised to keep.
Remember, apologies heal the other’s hurt and restore connection. But more importantly, when we hurt someone carelessly or purposely, we effectively debase our own humanity. When we sincerely work to restore the other person’s love and forgiveness by confronting and correcting the damage we’ve caused, we restore our own honour and dignity. The final outcome of apologizing, then, is repairing our relationship to self—becoming more fully human again!
Diane Anderson, MA, is a Registered Clinical Counsellor and Vancouver’s Love Coach. A therapist, teacher, researcher, and speaker, Diane has worked with individuals and couples—aged 16-86—to create the healthy, vibrant, passionate love relationships they desire!
Diane addresses the surface symptoms of relationship problems but really alleviates the true root causes of people’s love difficulties. Her post-graduate studies and ongoing clinical training honed the precise skills required to zero in on the barriers to intimacy we create—sometimes coaxing them aside, sometimes blasting them to bits (whatever it takes!)—to get to the truth about ourselves and to free us to love fully and deeply. “The healing is in the feelings!” she says.
Diane authored 21 Ways to Win at Love–-a free 21-page downloadable booklet available at www.DianeAndersonCounselling.com.

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